The Silent Earth's General terms and conditions
Thank you for your interest in my products! Below are the terms and conditions that apply to your purchase, they are here to explain your rights and if you have any questions you are always welcome to contact me and I will be happy to explain how this works. What is covered here are things such as who you are purchasing from (section 1), how to make an order (section 2), prices (section 4), shipping and delivery (section 6), right to withdrawal (section 7). I hope that you will enjoy your purchase!
These general terms and conditions (the “General Conditions”) apply when you (“Customer” or “you”) place an order from The Silent Earth (“Company”, “me” or “I”) on mashushka.tictail.com, (the “Website”).
By accepting these General Conditions, you understand and accept that any order, purchase or transaction is made exclusively between the Company and the Customer, and that Tictail AB, Tictail Inc — as a platform provider - is not responsible for any content, interactions or transactions made on mashushka.tictail.com.
When you receive an order confirmation from me your purchase order is accepted and a purchase agreement is entered into. I encourage you to save the order confirmation for any future contacts with me. I may deny a purchase order for various reasons, for example if you provide incorrect personal data and/or have a record for non-payment of debt.
You may withdraw your order until it has been confirmed by me. I will then refund any payment that you, or your pay- or credit card company, have made for the order.
I may cancel an order if the products ordered are sold out. I will then refund any amount paid and notify you about equivalent products if such are available.
All products ordered remain my property until I have received full payment for them.
Customer information etc.
You are responsible for that the personal data that you provide us with is correct and complete.
You are responsible for all purchases made with your login details. So make sure that you keep the login details secret and that no unauthorized persons have access to them. Let us know if you suspect that an unauthorized person have obtained access to your login details.
Prices, fees etc.
The prices indicated on the Website apply to orders placed on the Website. All prices are in the currency stated on the Website and include VAT where specified (depending on where you reside VAT may however not be applicable to your purchase). If nothing else is stated on the Website the prices do not include payment- or shipping fees and these are given separately. Please note also that local charges (such as currency conversion fees, credit or bank card fees, sales tax, customs duty etc.) may apply depending on where you live and local regulations. Such charges are at your expense and will not be refunded by us.
From time to time we may, for specific products, offer more favorable conditions than those provided for in these General Conditions, for example with regards to extended right of withdrawal or free returns. Such more favorable conditions are valid only for a limited duration of time, until the specific products are sold out, and may be cancelled by us at any time, and if we do so these General Conditions will apply without amendments.
Shipping and delivery
Products in stock are normally delivered within the number of working days shown on the Website. The expected delivery time for an order is set out in the order confirmation. In case of delay in delivery, I will inform you and continue to monitor the order. I may cancel the order if a delivery is delayed for more than 30 days and the delay is not due to you.
Right to Withdrawal
You may withdraw your order by notifying me within 14 days from the day that you received the ordered products. You must then send me a withdrawal notification containing your name, address, e-mail address, the order number and a specification of which products that the withdrawal relates to. You must then also, immediately and within 14 days from the date of the withdrawal notification, return the withdrawn products to me at your expense. You are responsible for the condition of the products during the shipment back to me and I therefore strongly recommend that you send these well packaged, in good condition and in their original box and/or packaging.
When an order is withdrawn by you, I will refund the price that you have paid for the products withdrawn, not including any shipping costs for standard delivery to you. From the amount to be refunded I will however deduct any depreciation in value of the products if such depreciation is due to that you have handled them to a greater extent than necessary to determine their function or characteristics. I will pay the amount to be refunded as soon as I have received the withdrawn products or proof that they have been sent to us (certificate of delivery). The refund will be paid with the same payment method that you used to pay the withdrawn products unless otherwise agreed.
Limitation of Liability
Where applicable mandatory law does not provide otherwise, our liability is limited to direct damages and under no circumstances are we liable for indirect damages such as loss of earnings etc.
Intellectual Property Rights
The Website and all its content is owned by me or our licensors and protected by intellectual property and marketing legislation. This means that company names, product names, images and graphics, design, layout and information on products, services and other content may not be copied or used without my prior written consent.
I reserve myself for any image or typographical errors on the Website, such as errors in product descriptions, technical specifications, inaccurate prices or incorrect information with regards to whether a product is in stock. I am entitled to rectify any obvious errors and, at any time, to change or update the information on the Website accordingly.
The images on the Website are for illustration purposes only and do not guarantee to reproduce the exact number of products that you would receive at an order, nor the exact appearance, function or origin of the products.
Changes to the General Conditions
I may change these General Conditions at any time. I will then set forth the changed General Conditions on the Website and they will enter into force once you have accepted them (in connection with a new order through the Website or while browsing the Website).